• PSPIM504A - Contribute to a quality injury management system

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPIM504A Mapping and Delivery Guide
Contribute to a quality injury management system

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PSPIM504A - Contribute to a quality injury management system
Description This unit covers the requirements of case managers to effectively contribute to the organisation's rehabilitation/return to work system. It includes contributing to the planning and development and implementation of an injury management system, and monitoring and reporting on injury management system outcomes.In practice, contributing to a quality injury management system may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, delivering client services, managing resources, undertaking research and analysis, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Not applicable.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field Injury Management.
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contribute to planning and development of an injury management system
  • A systems approach to injury management is adopted and promoted to ensure compliance with legislation and guidelines
  • Systems are developed and maintained to enable early notification of injuries, early intervention and return to work action
  • Organisational policies relating to injury management are assessed and updated to ensure currency and compliance with legislation
  • Case management delegation is maintained in accordance with legislation, policy and guidelines
  • Where practicable, a preferred provider system is adopted for selecting approved rehabilitation providers
  • Internal audit arrangements are established and implemented as required, based on a risk management approach
       
Element: Implement injury management system
  • Management commitment is obtained to the organisation's injury management, rehabilitation/return to work policy and processes
  • Advice is provided to management on injury implications of broader management initiatives
  • Effective relationships are developed and maintained with supervisors, occupational health and safety staff and senior management to integrate prevention and return to work outcomes
  • The organisation's rehabilitation/return to work policy is promoted and made accessible to staff and managers
       
Element: Monitor and report on injury management outcomes
  • Injury management and return to work outcome data is collected and collated for measurement against performance standards and targets
  • Information on claims data and costs is analysed, and outcomes/trends are reported to executive management in accordance with organisational policy and procedures
  • Stakeholderfeedback is gathered on the return to work process and the rehabilitation/return to work system
  • Rehabilitation budget/costs are monitored and reported on in accordance with organisational policy and procedures
  • Non-conformance with system requirements is monitored, reported on and followed up in accordance with organisational policy and procedures
  • System reviews are undertaken in terms of regular reporting and targets/performance indicators, and improvements are identified/implemented in accordance with a cycle of continuous improvement
       
Element: Contribute to planning and development of an injury management system
  • A systems approach to injury management is adopted and promoted to ensure compliance with legislation and guidelines.
  • Systems are developed and maintained to enable early notification of injuries, early intervention and return to work action.
  • Organisational policies relating to injury management are assessed and updated to ensure currency and compliance with legislation.
  • Case management delegation is maintained in accordance with legislation, policy and guidelines.
  • Where practicable, a preferred provider system is adopted for selecting approved rehabilitation providers.
  • Internal audit arrangements are established and implemented as required, based on a risk management approach.
       
Element: Implement injury management system
  • Management commitment is obtained to the organisation's injury management, rehabilitation/return to work policy and processes.
  • Advice is provided to management on injury implications of broader management initiatives.
  • Effective relationships are developed and maintained with supervisors, occupational health and safety staff and senior management to integrate prevention and return to work outcomes.
  • The organisation's rehabilitation/return to work policy is promoted and made accessible to staff and managers.
       
Element: Monitor and report on injury management outcomes
  • Injury management and return to work outcome data is collected and collated for measurement against performance standards and targets.
  • Information on claims data and costs is analysed, and outcomes/trends are reported to executive management in accordance with organisational policy and procedures.
  • Stakeholder feedback is gathered on the return to work process and the rehabilitation/return to work system.
  • Rehabilitation budget/costs are monitored and reported on in accordance with organisational policy and procedures.
  • Non-conformance with system requirements is monitored, reported on and followed up in accordance with organisational policy and procedures.
  • System reviews are undertaken in terms of regular reporting and targets/performance indicators, and improvements are identified/implemented in accordance with a cycle of continuous improvement.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC501B Promote the values and ethos of public service

PSPGOV502B Develop client services

PSPGOV503B Coordinate resource allocation and usage

PSPGOV504B Undertake research and analysis

PSPGOV505A Promote diversity

PSPLEGN501B Promote compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

quality injury management system contributed to in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to injury management

case studies and workplace scenarios to capture the range of situations likely to be encountered when contributing to a quality injury management system

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when contributing to a quality injury management system, including coping with difficulties, irregularities and breakdowns in routine

quality injury management system contributed to in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to an injury management system

applying principles of continuous improvement to the development and maintenance of a quality injury management system

using communication with diverse stakeholders including interviewing/gathering feedback from stakeholders

responding to diversity, including gender and disability

collecting and collating statistical information

applying procedures relating to occupational health and safety and environment in the context of injury management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to injury management

privacy legislation

procedures to ensure confidentiality and security of information

public sector management acts

industry standards for rehabilitation

continuous improvement principles

recordkeeping procedures

trend analysis

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of injury management

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Systems approach may include:

planning

policy

implementation

monitoring

evaluation

review

planning, etc (continuous improvement cycle)

Injury management may include:

treatment

rehabilitation

return to work programs

retraining

claims management

employment management

Legislation and guidelines may include:

workers rehabilitation/compensation legislation

allied legislation such as occupational health and safety acts, regulations and associated standards

privacy legislation

legislation and standards to ensure confidentiality and security of information

performance standards

rehabilitation and return to work manual

public sector legislation and standards

codes of conduct

codes of ethics

Organisational policies may include:

operational policy

audit policy

claims management policy

return to work policy

human resources policy

Rehabilitation providers may be:

accredited/approved organisations that provide occupational/vocational rehabilitation services to assist injured workers to return to work, using occupational health professionals such as:

occupational therapists

physiotherapists

rehabilitation counsellors

psychologists

ergonomists

Stakeholders may be:

injured workers

supervisors/managers

doctors/specialists

claims management

case managers

unions

Feedback may include:

surveys

anecdotal evidence

case conference feedback

formal complaints/grievances

congratulatory correspondence

letters of appreciation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
A systems approach to injury management is adopted and promoted to ensure compliance with legislation and guidelines 
Systems are developed and maintained to enable early notification of injuries, early intervention and return to work action 
Organisational policies relating to injury management are assessed and updated to ensure currency and compliance with legislation 
Case management delegation is maintained in accordance with legislation, policy and guidelines 
Where practicable, a preferred provider system is adopted for selecting approved rehabilitation providers 
Internal audit arrangements are established and implemented as required, based on a risk management approach 
Management commitment is obtained to the organisation's injury management, rehabilitation/return to work policy and processes 
Advice is provided to management on injury implications of broader management initiatives 
Effective relationships are developed and maintained with supervisors, occupational health and safety staff and senior management to integrate prevention and return to work outcomes 
The organisation's rehabilitation/return to work policy is promoted and made accessible to staff and managers 
Injury management and return to work outcome data is collected and collated for measurement against performance standards and targets 
Information on claims data and costs is analysed, and outcomes/trends are reported to executive management in accordance with organisational policy and procedures 
Stakeholderfeedback is gathered on the return to work process and the rehabilitation/return to work system 
Rehabilitation budget/costs are monitored and reported on in accordance with organisational policy and procedures 
Non-conformance with system requirements is monitored, reported on and followed up in accordance with organisational policy and procedures 
System reviews are undertaken in terms of regular reporting and targets/performance indicators, and improvements are identified/implemented in accordance with a cycle of continuous improvement 
A systems approach to injury management is adopted and promoted to ensure compliance with legislation and guidelines. 
Systems are developed and maintained to enable early notification of injuries, early intervention and return to work action. 
Organisational policies relating to injury management are assessed and updated to ensure currency and compliance with legislation. 
Case management delegation is maintained in accordance with legislation, policy and guidelines. 
Where practicable, a preferred provider system is adopted for selecting approved rehabilitation providers. 
Internal audit arrangements are established and implemented as required, based on a risk management approach. 
Management commitment is obtained to the organisation's injury management, rehabilitation/return to work policy and processes. 
Advice is provided to management on injury implications of broader management initiatives. 
Effective relationships are developed and maintained with supervisors, occupational health and safety staff and senior management to integrate prevention and return to work outcomes. 
The organisation's rehabilitation/return to work policy is promoted and made accessible to staff and managers. 
Injury management and return to work outcome data is collected and collated for measurement against performance standards and targets. 
Information on claims data and costs is analysed, and outcomes/trends are reported to executive management in accordance with organisational policy and procedures. 
Stakeholder feedback is gathered on the return to work process and the rehabilitation/return to work system. 
Rehabilitation budget/costs are monitored and reported on in accordance with organisational policy and procedures. 
Non-conformance with system requirements is monitored, reported on and followed up in accordance with organisational policy and procedures. 
System reviews are undertaken in terms of regular reporting and targets/performance indicators, and improvements are identified/implemented in accordance with a cycle of continuous improvement. 

Forms

Assessment Cover Sheet

PSPIM504A - Contribute to a quality injury management system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPIM504A - Contribute to a quality injury management system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: